Complaints and Disputes

An ever increasing part of our work is the investigation of complaints by policyholders who have had claims declined by their Insurers.

We are routinely appraised of the findings and decisions of the Financial Ombudsman Service and we are able to give advice and guidance as to the circumstances in which Insurers decision to decline a claim may be challenged with a reasonable prospect of success. We also prepare formal complaints for submission to the Financial Ombudsman Service.